HELPING A BURGER ICON SEAMLESSLY SERVICE THEIR BURGER LOVERS.

Red Robin is a well-known U.S. restaurant chain known for its great burgers and light fare. The company tasked 3|SHARE with implementing Adobe Experience Manager (AEM) for their “Royalty” site, where their loyal consumers could get their free burgers without a hitch. That’s putting it simply - we truly immersed ourselves and delivered a site that had all the crucial AEM fixins’.

PREVIOUSLY NOT WELL DONE.

Red Robin hosts a “Red Robin Royalty” site to connect with its loyal customers and offer special deals and rewards. The company was ready to move this site into AEM 6.3, yet experiences with their previous implementation partner didn’t garner the results they were looking for. Enter, 3|SHARE.

WE LOVE COMING TO THE RESCUE.

3|SHARE created a customized approach, in a quick, cost-efficient way that delivered exactly what the client needed. We adeptly executed AEM as a single source platform for their Royalty site. Our development team worked closely with the client to understand what service calls were being made and how that correlated to the user experience. 3|SHARE enabled Red Robin to ceaselessly convey high levels of customization, offering specific content tailored to each user - like a “birthday countdown to a free burger”, or a “10th item free reward”.

ROYAL TREATMENT.

By ensuring capabilities for continued feature enhancements, we afforded Red Robin maximum flexibility and responsiveness. The client was ecstatic with the overall result of exponentially greater efficiency - as there now exists a single source for workflow and approving changes. From a process standpoint, Red Robin applauded our high level of communication and collaboration, underscored by the fact that we knew what questions to ask, and when to ask them. Celebratory burgers for all!